Terms and Conditions

These terms and conditions govern the use of the NovaJackpot website and all associated gaming services offered by NovaForge Ltd. They apply to every visitor and registered account holder and cover matters such as eligibility, registration, deposits and withdrawals, bonus terms, game rules, responsible gambling, and dispute resolution. By accessing the site or creating an account, a person confirms that they have read, understood, and agreed to be bound by these terms in full. Anyone who does not agree with any part of this document should refrain from using the services.

Acceptance of Terms

Use of NovaJackpot constitutes acceptance of these terms and any related policies referenced within them, including the privacy policy and responsible gaming guidelines. NovaForge Ltd reserves the right to amend these terms from time to time to reflect regulatory, operational, or technical changes. Continued use of the account after such amendments are published is treated as acceptance of the revised terms. Players are encouraged to review this document periodically to stay informed of their rights and obligations.

Eligibility and Age Restriction

Access to NovaJackpot is restricted to individuals who are at least 18 years of age, or the legal age of majority for gambling in their province or territory of residence, whichever is higher. Registration is also restricted to individuals who are legally permitted to participate in online gambling under the laws applicable to their jurisdiction. NovaForge Ltd may request proof of age and identity at any stage, and any account found to belong to a person under the minimum age will be closed immediately, with any funds handled in accordance with applicable regulations. Age verification is a core part of the platform’s commitment to responsible gaming and player protection in Canada.

Account Registration

Each person may hold only one active account. During registration, applicants must provide accurate and complete personal information, including full legal name, date of birth, residential address, and a valid method of contact. Providing false, incomplete, or misleading information may result in account suspension or closure and forfeiture of any funds or winnings associated with the account. Account credentials are confidential, and the account holder is responsible for keeping login details secure and for all activity conducted through their account. NovaForge Ltd reserves the right to conduct identity verification checks in line with know-your-customer and anti-money-laundering obligations before allowing withdrawals.

Deposits and Withdrawals

Players may fund their accounts using a range of supported payment methods, and withdrawals are processed once account verification is complete. The table below summarizes the main payment options and associated timeframes.

Withdrawal requests are subject to an internal review period, generally around three working days, to satisfy anti-money-laundering and know-your-customer compliance checks before funds are released. Daily and monthly withdrawal limits apply and vary according to the player’s VIP tier, with base limits and higher limits available to qualifying VIP members. Visa and Mastercard can be used for deposits only and are not available as withdrawal methods. NovaForge Ltd does not apply its own fees to deposits or withdrawals, though third-party payment providers or banks may apply their own charges outside of the operator’s control.

Bonus Terms and Conditions

Bonuses offered through NovaJackpot, including any welcome package, reload offers, cashback, and the Bonus Crab mechanic, are governed by specific rules that determine eligibility, wagering obligations, and validity. These rules are described here as conditions of use rather than as promotional offers, and they apply automatically to any account that qualifies for a given bonus.

Free spins tied to the welcome package are distributed in batches of 20 per day over 10 consecutive days, with each daily batch valid for 24 hours and each spin valued at C$0.10. Bonus funds and any associated winnings are forfeited if the wagering requirement is not completed within the stated timeframe. Bonus offers cannot generally be combined with other active promotions, and different game categories contribute at different rates toward wagering completion. The Bonus Crab feature awards a randomized reward, such as bonus cash, free spins, or store coins, to eligible players who make a qualifying deposit, and outcomes reset on a daily basis. Additional bonus mechanics, including reload offers, cashback arrangements, and VIP-tier rewards, are subject to their own specific wagering multipliers, minimum deposit thresholds, and eligibility conditions, which are communicated within the account or via customer support and are subject to change.

Game Rules and Fair Play

All games offered on NovaJackpot use random number generation technology intended to ensure fair and unpredictable outcomes, and game results are final once displayed, subject to any technical error clause described below. Return-to-player percentages vary by game and are generally published within the individual game information screens. In the event of a proven technical malfunction, disconnection, or software error, any affected round may be voided and stakes returned, at the discretion of NovaForge Ltd, in accordance with standard industry practice. Players are encouraged to use demo or practice modes, where available, to become familiar with game mechanics before wagering with real funds.

Responsible Gambling

NovaForge Ltd is committed to promoting responsible gambling and provides tools designed to help players manage their activity, including deposit limits, session limits, and self-exclusion options. Players who feel their gambling is becoming problematic are encouraged to make use of these tools or to contact customer support for guidance on available options. Gambling is intended as a form of entertainment and should not be viewed as a way to generate income or resolve financial difficulties. The minimum legal age to participate in gambling activities on this platform is 18 years, or the applicable legal age in the player’s province or territory, and this age restriction is strictly enforced throughout the account lifecycle.

Players seeking further support with gambling-related concerns may also wish to reach out to independent organizations that specialize in problem gambling support, which are typically available through community health services or dedicated helplines in Canada.

Prohibited Activities

Players must not engage in fraudulent behaviour, collusion, use of automated betting software, exploitation of software errors, or any activity intended to gain an unfair advantage. Multiple accounts held by the same individual, use of false identity documents, and attempts to circumvent responsible gambling tools or self-exclusion restrictions are strictly prohibited. Any account suspected of involvement in such activity may be suspended or closed pending investigation, and any winnings derived from prohibited conduct may be withheld or reversed. NovaForge Ltd reserves the right to report suspicious activity to relevant authorities where required by law.

Restricted Regions

Access to NovaJackpot may be restricted in certain jurisdictions where online gambling is prohibited or where the operator does not hold appropriate authorization. It is the player’s responsibility to confirm that online gambling is lawful in their place of residence before registering or depositing funds. Accounts identified as originating from a restricted region may be subject to closure, and any resulting obligations will be handled in accordance with applicable rules.

Privacy and Data

Personal information submitted during registration and account use is processed in line with the platform’s privacy policy, which describes what data is collected, how it is used, and the rights available to players regarding their information. Data is collected primarily to verify identity, process transactions, prevent fraud, and comply with legal obligations such as anti-money-laundering regulations. Appropriate technical and organizational measures are used to protect stored data, and information is not shared with third parties except where necessary for service delivery, legal compliance, or with the player’s consent.

Account Suspension

NovaForge Ltd reserves the right to suspend or close an account where there is reasonable suspicion of fraud, breach of these terms, underage access, or activity that threatens the integrity of the platform. Suspension may also occur at a player’s own request, including as part of a self-exclusion arrangement. Where an account is closed due to a confirmed breach of these terms, any bonus funds and related winnings may be forfeited, while verified real-money balances not connected to the breach are typically handled in accordance with standard withdrawal procedures.

Limitation of Liability

To the extent permitted by applicable law, NovaForge Ltd is not liable for indirect, incidental, or consequential losses arising from use of the platform, including losses related to internet connectivity issues, third-party payment provider delays, or circumstances beyond reasonable control. The platform is provided on an as-available basis, and while reasonable efforts are made to maintain uptime and accuracy, no guarantee is given that the service will be uninterrupted or error-free at all times.

Complaints and Dispute Resolution

Players who have a concern or complaint regarding their account, a transaction, or any aspect of the service are encouraged to first contact customer support, available through live chat and email, so that the matter can be reviewed and addressed directly. If a complaint cannot be resolved through initial contact with support, it may be escalated internally for further review by a dedicated team. Players are encouraged to provide clear details, including account information and a description of the issue, to help facilitate a timely resolution. Certain unresolved disputes may also be eligible for review by an independent third party where applicable under the terms of the operating license.

Governing Law

These terms are governed by the laws applicable to the jurisdiction under which NovaForge Ltd holds its operating license. Any disputes arising from the use of the platform that cannot be resolved through the complaints process described above will be subject to the applicable legal framework and dispute resolution mechanisms available under that license. Nothing in these terms is intended to override or limit any statutory rights a player may hold under the laws of their own province or territory in Canada.