Privacy Policy

This Privacy Policy explains how NovaJackpot collects, uses, stores, and protects personal information belonging to players who register and use the services available on this website. It applies to all visitors and registered account holders and covers the categories of data collected, the purposes for which that data is processed, the use of cookies, the involvement of third parties, data retention practices, and the rights available to users regarding their own information. This document is intended to give players a clear and honest picture of how their information is handled so they can make informed decisions about using the platform.

Scope and Acceptance

By accessing this website or creating an account, a user acknowledges that personal data will be processed in accordance with this policy. Where a user does not agree with the practices described here, they should refrain from registering an account or providing personal information. Continued use of the site after registration constitutes ongoing acceptance of the terms of this policy, alongside any updates that may be made from time to time to reflect operational, legal, or regulatory changes. NovaJackpot is operated by NovaForge Ltd under a license issued by Anjouan Gaming, Union of Comoros, and data handling practices are designed to align with the standards expected of a licensed online gambling operator serving players in Canada.

Only individuals who meet the legal minimum age requirement of 18 years or older, as applicable in their province or territory of residence in Canada, are permitted to register and submit personal data through this platform. Age verification forms part of the account registration and Know Your Customer process, and any account found to belong to an underage individual will be closed and associated funds handled in line with the operator’s compliance obligations. Responsible gaming principles are embedded throughout the account lifecycle, from registration through to ongoing play, and players are encouraged to review the tools and support options described on the responsible gaming page if they have concerns about their gambling behaviour.

Information We Collect

NovaJackpot collects personal information at several stages of the customer relationship, starting with account registration and continuing through deposits, withdrawals, gameplay, and customer support interactions. The information gathered falls broadly into identity data, contact data, financial data, technical data, and behavioural data. Some of this information is provided directly by the player, while other data is generated automatically through use of the website or mobile application.

Identity documents are typically requested as part of standard verification procedures prior to withdrawal processing, in line with anti-money laundering and Know Your Customer obligations that apply to licensed gambling operators. Financial data collected through the cashier is limited to what is necessary to process transactions and detect potentially fraudulent activity; card numbers and similarly sensitive payment credentials are handled through secure payment processing channels rather than stored directly by NovaJackpot wherever technically possible.

How Personal Information Is Used

Personal information collected by NovaJackpot is used for a defined set of operational and legal purposes. These include verifying player identity and age, processing deposits and withdrawals across the available payment methods, administering account features such as bonus eligibility and wagering tracking, detecting and preventing fraud or money laundering, providing customer support, and complying with regulatory and licensing obligations. Data may also be used to monitor account activity for signs of problem gambling behaviour, consistent with the responsible gaming commitments outlined elsewhere on this site.

Where a player has opted in to receive marketing communications, contact data may be used to send information about account-related updates or platform features via email or other agreed channels. Players retain the ability to withdraw consent to marketing communications at any time through account settings or by contacting customer support, without this affecting their ability to use core account functions such as deposits, withdrawals, or gameplay. NovaJackpot does not use personal data for purposes materially beyond those described in this policy without seeking appropriate consent first.

Cookies and Similar Technologies

NovaJackpot uses cookies and similar tracking technologies to operate the website effectively, remember player preferences, maintain session security, and understand how the site is used. Cookies are small text files stored on a user’s device that allow the platform to recognize returning visitors, keep users logged in during a session, and gather aggregate information about site performance. Some cookies are strictly necessary for the website to function, such as those used for session management and security, while others are used for analytics or to tailor content to player preferences.

Users can typically manage cookie preferences through their browser settings, including blocking or deleting cookies, although disabling certain cookies may affect the functionality of the website or mobile application described on the mobile app page. Where third-party analytics or advertising cookies are used, those third parties may have their own data practices governing the information collected through their technologies, and players are encouraged to review those practices where relevant. NovaJackpot does not use cookie data to make gambling-related decisions on a player’s behalf, and cookie preferences do not override responsible gaming tools such as deposit or session limits that a player has activated on their account.

Sharing of Information with Third Parties

Personal information may be shared with a limited number of third parties where necessary to operate the platform, process transactions, or comply with legal obligations. This includes payment service providers who facilitate deposits and withdrawals across the methods described on the payment methods page, identity verification providers who assist with KYC checks, regulatory and licensing authorities where required by law, and professional advisors such as auditors or legal counsel. Game providers supplying the slot and live casino content available on the platform may also receive limited gameplay data necessary to operate the games themselves and calculate outcomes fairly.

NovaJackpot does not sell personal information to third parties for their own independent marketing purposes. Any sharing of data with service providers is governed by contractual obligations requiring those providers to handle information securely and only for the specific purposes for which it was shared. Where data is transferred outside of Canada as part of these arrangements, reasonable steps are taken to ensure that an appropriate level of protection applies to that information, consistent with the operator’s overall approach to data security.

Data Retention

Personal information is retained for as long as necessary to fulfill the purposes described in this policy, including ongoing account administration, financial record-keeping, and compliance with legal and regulatory retention requirements. Financial transaction records and KYC documentation are generally retained for a period following account closure to satisfy anti-money laundering obligations and to allow for the resolution of any disputes or regulatory inquiries that may arise. Once retention periods lapse and there is no legal requirement or legitimate business justification to keep the data, it is deleted or anonymized in accordance with the operator’s internal data management procedures.

Players who close their accounts should be aware that certain categories of data, particularly those related to financial transactions and identity verification, may need to be retained even after account closure to meet compliance obligations tied to the operator’s gambling license and applicable anti-money laundering frameworks. This retention is not indefinite and is limited to what is reasonably necessary for these defined purposes.

Data Security

NovaJackpot applies technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of sensitive data during transmission, restricted internal access to personal information on a need-to-know basis, and ongoing monitoring for potential security incidents. Payment processing is handled through secure channels designed to protect financial information during transactions across the deposit and withdrawal methods available on the platform.

While reasonable efforts are made to safeguard personal data, no system can guarantee absolute security, and players are encouraged to take their own precautions, such as using strong and unique passwords, keeping login credentials confidential, and avoiding the use of public or shared devices when accessing their account. Any suspected unauthorized access to an account should be reported to customer support promptly so that appropriate protective steps can be taken.

Player Rights Over Personal Data

Players have certain rights regarding the personal information held about them, subject to applicable privacy legislation. These rights typically include the ability to request access to the personal data held, request correction of inaccurate information, request deletion of data where retention is no longer necessary or legally required, and object to certain types of processing such as direct marketing. Players wishing to exercise any of these rights can do so by contacting customer support through the channels available on the platform, and reasonable steps will be taken to respond to such requests within an appropriate timeframe.

In some cases, a request to delete or restrict processing of personal data may not be immediately actionable where the data is required for legal, regulatory, or fraud-prevention purposes tied to the operation of a licensed gambling platform. Where this applies, the reasons for any limitation on a request will be explained to the player making it. Players are also entitled to lodge a complaint with a relevant data protection authority if they believe their personal information has been mishandled, although NovaJackpot encourages players to raise concerns directly with customer support in the first instance so that issues can be addressed promptly.

Responsible Gaming and Data

Behavioural data collected during gameplay may be used to support responsible gaming initiatives, including identifying patterns that could indicate a need for additional player protection tools. Where a player sets deposit limits, session limits, or requests self-exclusion, this information is recorded and applied consistently across the account to help enforce the chosen restrictions. This use of data is directly tied to protecting player welfare and is treated as a core part of the operator’s responsible gaming framework, alongside the broader tools and support resources described on the responsible gaming page.

Players concerned about their gambling behaviour are encouraged to make use of available account controls and to reach out to independent support organizations where appropriate. The legal minimum gambling age of 18 applies throughout Canada for this platform, and age verification checks conducted as part of the KYC process are an important safeguard against underage access, reinforcing both legal compliance and the broader responsible gaming commitment of the operator.

Bonus-Related Data Processing

Where a player’s account is subject to bonus terms, such as a multi-stage deposit structure or wagering requirement, certain gameplay and transaction data is processed specifically to track eligibility and completion of those conditions. For example, wagering progress, qualifying deposit amounts, and time-limited validity periods tied to bonus terms are monitored through account activity data. This processing is limited to what is necessary to administer bonus terms fairly and accurately and does not extend beyond the scope of verifying compliance with the applicable conditions, such as minimum deposit thresholds, maximum bet limits while a bonus is active, or wagering completion windows.

Data related to bonus eligibility, such as which payment method was used for a qualifying deposit, is also retained where relevant, since certain payment methods carry different eligibility conditions for specific bonus mechanics. This information is processed strictly for administering account features and is subject to the same security and retention principles described elsewhere in this policy.

Children’s Privacy

NovaJackpot does not knowingly collect personal information from individuals under the age of 18, or the applicable minimum legal gambling age in the player’s province or territory of residence within Canada, whichever is higher. Account registration requires confirmation of age and identity, and any account later found to belong to an underage individual will be closed, with any associated funds handled in accordance with applicable legal and regulatory requirements. Parents or guardians who believe a minor has registered an account or submitted personal information without authorization are encouraged to contact customer support so the matter can be investigated and addressed.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, regulatory guidance, or the operator’s data processing practices. Where changes are made, the updated policy will be published on this page, and continued use of the platform following such updates constitutes acceptance of the revised terms. Players are encouraged to review this policy periodically to stay informed about how their personal information is handled.

Contacting Us About Privacy

Players with questions, concerns, or requests relating to this Privacy Policy, including requests to access, correct, or delete personal information, can reach out through the customer support channels available on the platform, including live chat and email support, both of which operate on a continuous basis to assist players with account and privacy-related inquiries. When submitting a privacy-related request, players may be asked to verify their identity to ensure that personal information is only disclosed or modified at the request of the account holder. This verification step is a standard safeguard designed to protect player data from unauthorized access or modification and reflects the broader security-focused approach taken throughout the handling of personal information on this platform.